What is website conversion?

Website conversion is any user action on a site that aligns with a business goal, moving a visitor one step closer to becoming a customer. Conversions occur at every funnel stage, from initial lead capture to final purchase, and are not limited to transactions. Any measurable action that advances the buyer relationship counts.

The specific action that qualifies as a conversion depends entirely on the business model and the page's role in the buyer journey. For an e-commerce site, it may be a completed order. For a B2B SaaS company, it could be a demo request, free trial signup, or even a content download that enters a prospect into a nurture sequence. Tracking conversions at each stage (visitor to lead, lead to MQL, MQL to SQL, SQL to opportunity, opportunity to close) provides visibility into where the funnel performs and where it breaks down.